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MSP Academy - run a successful Managed Service Provider business

MSP Academy is crafted to offer vendor-neutral training, covering the A-Z of managing an MSP business.

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Bite-sized modules

We understand that in today's fast-paced world, time is of the essence. Our modules are designed to be succinct yet impactful: 3-7 minutes.

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Structured learning plans

For those who prefer a more organized approach, we offer learning plans. These plans consolidate related modules to offer a comprehensive 30-minute deep dive into specific topics.

integrity-ethics

Cybersecurity

At the completion of a learning plan, participants can undertake an exam. Successful candidates receive MSP certification and are awarded a Credly badge - a symbol of their expertise and dedication.

All courses

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Starting an MSP: Breaking Free from the Break-Fix Model

Transition to a successful MSP with a proactive approach. Learn advantages, strategies for your business, and benefits like stable cash flow and client loyalty.

2 1

Running an MSP Business - Mastering MSP Operations: A Comprehensive Guide

Elevate your MSP business with key strategies, from model transition to creating plans, team growth, efficiency, and cyber insurance insights.

3 1

Marketing Your MSP - Market Like a Pro: Strategies for MSP Growth

Boost MSP visibility and growth with marketing strategies. From digital promotion to referral programs & customer engagement, elevate your success.

4 1

Efficiency Unleashed: Maximizing MSP Operations

Maximize efficiency with strategies to streamline operations, boost cybersecurity and service quality. Learn tech stacks, automation, and client management.

5 1

Event-in-a-Box for MSP: How to Recruit More Clients

Learn to host events that drive recruitment: from strategic planning, budgeting, and venue selection to agenda, promotions, and post-event insights.

6 1

Corporate Social Responsibility (CSR) in a Box: Share the Success of Your Business by Helping Others

Make a difference with CSR in a Box! Turn your business good, become a cybersecurity expert, and nurture future leaders. Impact today!

7 1

Automation for MSPs: Streamlining Professional Services Delivery

Unlock growth with automation: Learn how PSA optimizes operations, ticketing, time-tracking, billing, and leverages KPIs for data-driven decisions.

8

Cyber Scripting: Script the Work Away

Unlock cyber scripting advantages in cybersecurity to stay ahead. Automate tasks, boost efficiency, reduce errors, explore applications, and understand security best practices.

9 1

Disaster Recovery:
Keep Your Clients in Business

Ensure business resilience with our Disaster Recovery course. Learn DR fundamentals, tools, DRaaS value, and develop a comprehensive plan for business continuity.

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File Sync and Share: Stay in Sync

Understand File Sync and Share intricacies. Get familiar with Dropbox, Google Drive, OneDrive, face challenges, and learn secure file sharing best practices.

11 2

Troubleshooting: What the Heck is Wrong?

Become a troubleshooting expert in hardware, software, and networking. Master beep codes, dump analysis, packet capturing, and tools like Wireshark and Sysinternals.

12 1

Microsoft 365:
Making Money with Microsoft 365

Gain skills for high-value MSP services: Deploy, manage, optimize Microsoft 365 for clients. Covers licensing, core services, security, and troubleshooting.

13

Preventing Ransomware

Protect against ransomware: Understand its evolution, infection modes, prevention, detection, and removal. Gain strategies to safeguard and develop a response plan.

14 1

Remote Desktop and Monitoring:
Be There Without Being There

Master remote desktop & monitoring: Ensure collaboration and productivity. Learn security best practices and unlock remote work with efficient helpdesk.

15 1

Navigating the MSP Landscape: My First Day at an MSP

Understand MSPs, services, and their IT significance. Learn terminologies, business models, tools, and software. Know client dynamics, responsibilities, and compliance.

16 1

Vulnerability Assessment and Patch Management: Keep Your Clients Up to Date

Learn to identify vulnerabilities, prioritize patches, and adopt proactive measures. Gain skills in assessment, risk prioritization, and patch management.

17 1

What is backup? Backup Makes Security Better

Master data backup to enhance security. Understand backup methods, storage options, and best practices. Learn the difference from file copying and DR, and benefits for MSPs.

18 1

What is DLP? Ensuring Data Confidentiality

Unlock DLP secrets for data safety. Learn its workings, real-world applications, and essential security compliance standards.

19 1

What is EDR? Maximizing Protection for MSP Excellence

Grasp endpoint detection & response: Evolution, cyber security role, threat detection, response, visibility. Learn integration best practices.

20 1

Increasing MSPs efficiency through AI

Explore AI's role in boosting MSP operational efficiency: automation, cybersecurity, customer support. Discover how AI revolutionizes MSP operations.

21 1

How To Handle Challenging Work Relationships?

Discover invaluable insights and practical techniques you can use to navigate and foster positive interactions and enhance productivity in almost any professional setting.

23 1

How to Create A Safe Environment For Great Communication?

Explore techniques to cultivate trust, openness, and mutual respect, ensuring productive interactions and fostering positive relationships in any setting.

24 1

How to Actively Listen?

Learn practical techniques to engage deeply, understand, and respond effectively to others' perspectives.

25 1

How to Handle Difficult and Frustrated Partners?

Gain the skills needed to navigate challenging situations with poise and diplomacy, fostering healthier relationships both personally and professionally.

26 1

How to Negotiate?

Understand the essential principles and proven tactics for effective negotiation in this comprehensive course designed for professionals seeking mastery in the field.

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Communication Expert Certified Exam

Upon successful completion of the five Soft Skills modules, you are eligible to take the examination and obtain your Communication Expert Certificate

Business

4d62834bf66d4149adf4fb9b08c03655 objective

Starting an MSP: Breaking Free from the Break-Fix Model

Transition to a successful MSP with a proactive approach. Learn advantages, strategies for your business, and benefits like stable cash flow and client loyalty.

2 1

Running an MSP Business - Mastering MSP Operations: A Comprehensive Guide

Elevate your MSP business with key strategies, from model transition to creating plans, team growth, efficiency, and cyber insurance insights.

3 1

Marketing Your MSP - Market Like a Pro: Strategies for MSP Growth

Boost MSP visibility and growth with marketing strategies. From digital promotion to referral programs & customer engagement, elevate your success.

4 1

Efficiency Unleashed: Maximizing MSP Operations

Maximize efficiency with strategies to streamline operations, boost cybersecurity and service quality. Learn tech stacks, automation, and client management.

5 1

Event-in-a-Box for MSP: How to Recruit More Clients

Learn to host events that drive recruitment: from strategic planning, budgeting, and venue selection to agenda, promotions, and post-event insights.

6 1

Corporate Social Responsibility (CSR) in a Box: Share the Success of Your Business by Helping Others

Make a difference with CSR in a Box! Turn your business good, become a cybersecurity expert, and nurture future leaders. Impact today!

15 1

Navigating the MSP Landscape: My First Day at an MSP

Understand MSPs, services, and their IT significance. Learn terminologies, business models, tools, and software. Know client dynamics, responsibilities, and compliance.

20 1

Increasing MSPs efficiency through AI

Explore AI's role in boosting MSP operational efficiency: automation, cybersecurity, customer support. Discover how AI revolutionizes MSP operations.

Tech

7 1

Automation for MSPs: Streamlining Professional Services Delivery

Unlock growth with automation: Learn how PSA optimizes operations, ticketing, time-tracking, billing, and leverages KPIs for data-driven decisions.

8

Cyber Scripting: Script the Work Away

Unlock cyber scripting advantages in cybersecurity to stay ahead. Automate tasks, boost efficiency, reduce errors, explore applications, and understand security best practices.

9 1

Disaster Recovery:
Keep Your Clients in Business

Ensure business resilience with our Disaster Recovery course. Learn DR fundamentals, tools, DRaaS value, and develop a comprehensive plan for business continuity.

242fdd75c8a54c9bbd29ff8b2ce74e15 objective

File Sync and Share: Stay in Sync

Understand File Sync and Share intricacies. Get familiar with Dropbox, Google Drive, OneDrive, face challenges, and learn secure file sharing best practices.

11 2

Troubleshooting: What the Heck is Wrong?

Become a troubleshooting expert in hardware, software, and networking. Master beep codes, dump analysis, packet capturing, and tools like Wireshark and Sysinternals.

12 1

Microsoft 365:
Making Money with Microsoft 365

Gain skills for high-value MSP services: Deploy, manage, optimize Microsoft 365 for clients. Covers licensing, core services, security, and troubleshooting.

13

Preventing Ransomware

Protect against ransomware: Understand its evolution, infection modes, prevention, detection, and removal. Gain strategies to safeguard and develop a response plan.

14 1

Remote Desktop and Monitoring:
Be There Without Being There

Master remote desktop & monitoring: Ensure collaboration and productivity. Learn security best practices and unlock remote work with efficient helpdesk.

16 1

Vulnerability Assessment and Patch Management: Keep Your Clients Up to Date

Learn to identify vulnerabilities, prioritize patches, and adopt proactive measures. Gain skills in assessment, risk prioritization, and patch management.

17 1

What is backup? Backup Makes Security Better

Master data backup to enhance security. Understand backup methods, storage options, and best practices. Learn the difference from file copying and DR, and benefits for MSPs.

18 1

What is DLP? Ensuring Data Confidentiality

Unlock DLP secrets for data safety. Learn its workings, real-world applications, and essential security compliance standards.

19 1

What is EDR? Maximizing Protection for MSP Excellence

Grasp endpoint detection & response: Evolution, cyber security role, threat detection, response, visibility. Learn integration best practices.

Soft Skills

21 1

How To Handle Challenging Work Relationships?

Discover invaluable insights and practical techniques you can use to navigate and foster positive interactions and enhance productivity in almost any professional setting.

23 1

How to Create A Safe Environment For Great Communication?

Explore techniques to cultivate trust, openness, and mutual respect, ensuring productive interactions and fostering positive relationships in any setting.

24 1

How to Actively Listen?

Learn practical techniques to engage deeply, understand, and respond effectively to others' perspectives.

25 1

How to Handle Difficult and Frustrated Partners?

Gain the skills needed to navigate challenging situations with poise and diplomacy, fostering healthier relationships both personally and professionally.

26 1

How to Negotiate?

Understand the essential principles and proven tactics for effective negotiation in this comprehensive course designed for professionals seeking mastery in the field.

Untitled design 1

Communication Expert Certified Exam

Upon successful completion of the five Soft Skills modules, you are eligible to take the examination and obtain your Communication Expert Certificate

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