MSP Academy Portal
How to Actively Listen?
About the course
Learn to engage deeply with others, understand their perspectives, and respond thoughtfully. Through practical challenges, develop essential listening techniques to enhance your professional and personal relationships. Thus, developing the confidence and skills needed to become a more empathetic and effective communicator.
Benefits
1. Active listening fundamentals: Elevate your MSP’s client interactions, fostering deeper understanding and trust.
2. Cultivate patience and presence: Learn how to navigate challenges calmly, ultimately improving service delivery and overall efficacy.
3. Techniques for Effective Questioning: Discover how to better understand the perspectives and concerns of others, nurturing empathy better outcomes when addressing issues.
Duration: 14 minutes.