Muttii Group Pty Ltd is committed to providing the highest level of customer satisfaction. This Refund Policy outlines the circumstances under which customers may request a refund, the process for doing so, and the conditions that apply.
Refund Eligibility
Customers may be eligible for a refund under the following conditions:
- Defective Products: If a product is found to be defective within 30 days of purchase, customers are entitled to a full refund or replacement.
- Service Issues: If a service provided by Muttii Group Pty Ltd fails to meet the agreed-upon terms, customers can request a refund within 30 days of service completion.
- Non-Receipt of Product: If a customer does not receive a purchased product within the specified delivery timeframe, they are eligible for a full refund.
- Change of Mind: Customers can request a refund for digital products or services within 14 days of purchase, provided the product has not been downloaded, used, or accessed.
Refund Process
To request a refund, customers should follow these steps:
- Submit a Request: Contact our customer service team via email at support@muttii.com.au with the subject line “Refund Request”. Include your order number, reason for the refund, and any supporting documentation or evidence.
- Assessment: Our customer service team will assess the refund request within 7 business days. During this period, we may request additional information or evidence to support the claim.
- Approval: If the refund request is approved, the customer will be notified via email, and the refund will be processed within 14 business days.
- Denial: If the refund request is denied, the customer will be notified via email with a detailed explanation.
Refund Conditions
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Partial Refunds: In some cases, partial refunds may be offered based on the usage and condition of the product or service.
- Shipping Costs: Shipping costs are non-refundable unless the product is found to be defective or the incorrect item was delivered.
- Restocking Fees: A restocking fee of 10% may apply for physical products returned for reasons other than defects or errors by Muttii Group Pty Ltd.
Exclusions
Refunds will not be granted under the following conditions:
- Products or services purchased from unauthorised third-party sellers.
- Issues resulting from customer misuse, negligence, or unauthorised modifications.
- Requests made outside the specified refund periods.
Contact Information
For any questions or concerns regarding this Refund Policy, please contact our customer service team:
- Email: support@muttii.com
- Phone: +61 731 869 432
- Mailing Address: Muttii Group Pty Ltd, 15 Moore Street, Canberra, ACT 2601, Australia
Changes to this Policy
- Muttii Group Pty Ltd reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.
