MSP Academy Portal
Navigating the MSP Landscape: My First Day at an MSP
About the course
Gain a deep understanding of MSPs, their services and their significance in today's IT landscape. Learn essential terminologies, explore different business models and familiarize yourself with crucial tools and software. Understand client dynamics, responsibilities and industry compliance to excel in this dynamic industry.
Benefits
1. Comprehensive Understanding: Learners gain a thorough comprehension of what MSPs are, their role, importance, and the various services they offer in today’s IT environment.
1. Comprehensive Understanding: Learners gain a thorough comprehension of what MSPs are, their role, importance, and the various services they offer in today’s IT environment.
2. Terminology and Concepts: Clear explanations of essential terminologies and concepts used in the MSP domain, enabling effective communication and comprehension within the industry.
4. Tools and Software Familiarisation: Understanding essential tools like Remote Monitoring and Management (RMM), business automation, security solutions, and backup/disaster recovery, vital for managing MSP operations efficiently.
5. Client Dynamics and Responsibilities: Insights into MSP-client relationships, fee structures, service level agreements (SLAs), communication importance, and compliance needs, facilitating learners’ ability to engage with clients effectively and meet industry standards.
Duration: 12 minutes.