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Microsoft Dynamics 365 Customer Service Professional (Nonprofit Staff Pricing)

Cost and Price

Determined by Usage

$12.50

Prices exclude tax (GST, VAT, etc)

Billing Model: Bill Ahead
Billing Unit: User
Trial: No
Partner Shell: No
Support: Pax8 Supported
Microsoft Dynamics 365 Customer Service Professional (Nonprofit Staff Pricing) lets organizations streamline support with a solution that simplifies processes and improve customer experiences. Get personalized service by enabling self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.  Empower your team and accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.  Gain actionable insight Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.  NOTE: Customers ordering products designated for nonprofit organizations through the CSP program must first establish a tenant with Microsoft. Nonprofit customers have not already done so are required to go through a quick registration process at www.microsoft/nonprofit. Once they are approved, they will be assigned a nonprofit tenant and will be eligible to purchase nonprofit designated products.   Important Change of Channel Information   Partners who are moving customers and subscriptions from another distributor to Pax8 should review the Pax8 Change of Channel Guide for importing customers and subscriptions.

Features

  • Self-service portals for customers
  • Customer service manager dashboard
  • 360-degree view of customer journeys

Benefits

  • Reduce operational costs
  • Simplifies and streamlines support