This course is a 4-week, 1 hour per week course that will have you evaluate all the areas of account management for your business. The course will cover how account management can look with your current company size and structure and ways to utilize account management to nurture mutual beneficial relationships with your ideal clients. This course is meant for all size MSPs who want to be more than just a vendor to their clients and strive to be a trusted partner who propels their clients’ success. The goal of the course is to provide an insight into the Account Management as a strategic partner for clients that will harness positive, long-lasting, profitable relationships. This course is designed for MSP owners, Account Managers, or Operations Managers.
To see a detailed overview, learning objectives, what you’ll get, the schedule of topics, information on the instructor, and additional resources, please see the course syllabus below.
We ask that all course participants refrain from using AI tools during Instructor-Led Course sessions. Instructors may remove any AI notetaking bots from the meetings.
