MSP Academy Portal

Troubleshooting: What the Heck is Wrong?

About the course

Become a troubleshooting expert by mastering the art of diagnosing and fixing issues across hardware, software and networking domains. Learn advanced techniques like motherboard beep codes, memory dump analysis and packet capturing. Gain proficiency in specialized tools like Wireshark and Sysinternals Suite.

Benefits

1. Comprehensive Mastery: Develop a holistic understanding of troubleshooting across hardware, software, and networking domains.

2. Intricate Diagnostic Skills: Learn detailed methodologies like motherboard beep codes, memory dump analysis, and packet capturing.

3. Tool Proficiency: Familiarise yourself with specialised tools (Wireshark, Sys-internals Suite) for precise diagnostics.

4. Software Analysis: Understand system crashes, memory leaks, and malware identification using debuggers and profilers.

Duration: 31 minutes.

The Definitive Al-Native Cybersecurity Platform

The leader in EPP and EDR, backed by pioneering adversary intelligence and native Al.

The leader in exposure management with complete attack surface visibility & Al-powered vulnerability management.

Unified data protection that deploys instantly on existing agents to stop the theft of sensitive information.

Stop modern attacks in real time with the only unified platform for identity protection and endpoint security.

Consolidate security and IT with one platform, agent, and console to cut complexity and cost.

Build your own workflows with native security orchestration, automation, and response (SOAR).

The leader in cyber threat intelligence with world-class research and elite threat hunting to disrupt adversaries.

The most complete CNAPP with unified agent and agentless protection, from code to cloud.

The world's only Al-native SOC platform that consolidates siloed security tools and data.

Turn hours of work into minutes or seconds with generative Al workflows for cybersecurity and IT.

Prepare and train your organization to defend against sophisticated threat actors using real-life simulation exercises.

Available under a Services Retainer, giving you access to security consultants and expertise to respond to a breach.

Enhance your cybersecurity practices and controls with actionable recommendations to fortify your cybersecurity posture.

Included in Falcon Complete and backed by CrowdStrike's Breach Prevention Warranty.

The only CDR that unifies world-class threat intelligence and 24/7 services with the world's most complete CNAPP.

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Introducing our most thorough privacy, identity, and device protection- Ultimate. Now includes $1M (USD) identity theft coverage.

Healthcare MDM

Secure medical professionals’ devices, aid in HIPAA/HITECH compliance and improve data protection

Cyber Protect for Enterprise

The most secure backup and fastest recovery for Enterprise, designed specifically for multi-site, multi-generational and industrial IT.

Home Office Protect

Introducing our most thorough privacy, identity, and device protection- Ultimate. Now includes $1M (USD) identity theft coverage.

Healthcare MDM

Secure medical professionals’ devices, aid in HIPAA/HITECH compliance and improve data protection

Cyber Protect for Enterprise

The most secure backup and fastest recovery for Enterprise, designed specifically for multi-site, multi-generational and industrial IT.

Muttii Cloud Business Products

One tiered program to build and promote your custom solution

See why Muttii is the top choice cor comprehensive cybersecurity.

The Definitive Al-Native Cybersecurity Platform

The leader in EPP and EDR, backed by pioneering adversary intelligence and native Al.

The leader in exposure management with complete attack surface visibility & Al-powered vulnerability management.

Unified data protection that deploys instantly on existing agents to stop the theft of sensitive information.

Stop modern attacks in real time with the only unified platform for identity protection and endpoint security.

Consolidate security and IT with one platform, agent, and console to cut complexity and cost.

Build your own workflows with native security orchestration, automation, and response (SOAR).

The leader in cyber threat intelligence with world-class research and elite threat hunting to disrupt adversaries.

The most complete CNAPP with unified agent and agentless protection, from code to cloud.

The world's only Al-native SOC platform that consolidates siloed security tools and data.

Turn hours of work into minutes or seconds with generative Al workflows for cybersecurity and IT.

Prepare and train your organization to defend against sophisticated threat actors using real-life simulation exercises.

Available under a Services Retainer, giving you access to security consultants and expertise to respond to a breach.

Enhance your cybersecurity practices and controls with actionable recommendations to fortify your cybersecurity posture.

Included in Falcon Complete and backed by CrowdStrike's Breach Prevention Warranty.

The only CDR that unifies world-class threat intelligence and 24/7 services with the world's most complete CNAPP.

Home Office Protect

Introducing our most thorough privacy, identity, and device protection- Ultimate. Now includes $1M (USD) identity theft coverage.

Healthcare MDM

Secure medical professionals’ devices, aid in HIPAA/HITECH compliance and improve data protection

Cyber Protect for Enterprise

The most secure backup and fastest recovery for Enterprise, designed specifically for multi-site, multi-generational and industrial IT.

Home Office Protect

Introducing our most thorough privacy, identity, and device protection- Ultimate. Now includes $1M (USD) identity theft coverage.

Healthcare MDM

Secure medical professionals’ devices, aid in HIPAA/HITECH compliance and improve data protection

Cyber Protect for Enterprise

The most secure backup and fastest recovery for Enterprise, designed specifically for multi-site, multi-generational and industrial IT.

Muttii Cloud Business Products

One tiered program to build and promote your custom solution

See why Muttii is the top choice cor comprehensive cybersecurity.

The Definitive Al-Native Cybersecurity Platform

The leader in EPP and EDR, backed by pioneering adversary intelligence and native Al.

The leader in exposure management with complete attack surface visibility & Al-powered vulnerability management.

Unified data protection that deploys instantly on existing agents to stop the theft of sensitive information.

Stop modern attacks in real time with the only unified platform for identity protection and endpoint security.

Consolidate security and IT with one platform, agent, and console to cut complexity and cost.

Build your own workflows with native security orchestration, automation, and response (SOAR).

The leader in cyber threat intelligence with world-class research and elite threat hunting to disrupt adversaries.

The most complete CNAPP with unified agent and agentless protection, from code to cloud.

The world's only Al-native SOC platform that consolidates siloed security tools and data.

Turn hours of work into minutes or seconds with generative Al workflows for cybersecurity and IT.

Prepare and train your organization to defend against sophisticated threat actors using real-life simulation exercises.

Available under a Services Retainer, giving you access to security consultants and expertise to respond to a breach.

Enhance your cybersecurity practices , and controls with actionable recommendations to fortify your cybersecurity posture.

Included in Falcon Complete and backed by CrowdStrike's Breach Prevention Warranty.

The only CDR that unifies world-class threat intelligence and 24/7 services with the world's most complete CNAPP.

Our most comprehensive protection for your privacy, identity, and all your personal devices.​ Individual and family plans

Maximum identity, privacy, and device protection to confidently live life online, with comprehensive identity monitoring, plus full-service data removal from data broker sites and old, unused online accounts. ​

Prepare and train your organization to
defend against sophisticated threat actors using real-life simulation exercises.

Available under a Services Retainer, giving
you access to security consultants and expertise to respond to a breach.

Enhance your cybersecurity practices ,
and controls with actionable recommendations to fortify your cybersecurity posture.

Included in Falcon Complete and backed
by CrowdStrike's Breach Prevention Warranty.

The only CDR that unifies world-class
threat intelligence and 24/7 services with the world's most complete CNAPP.

Our most comprehensive protection for your privacy, identity, and all your personal devices. Individual and family plans

Maximum identity, privacy, and device protection to confidently live life online, with comprehensive identity monitoring, plus full-service data removal from data broker sites and old, unused online accounts.

One tiered program to build
and promote your custom solution

Partners now have access to all sales and technical
training — a $999 annual value per partner